Member Service Representative (Full-Time) - North Winchester
Navy Federal Credit UnionWinchester, VA
Navy Federal Credit Union Winchester, VA
1 week ago
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OverviewTo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform advanced platform banking functions with minimal supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Analyze, research and resolve problems and discrepancies related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Assist level I team members
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned
Qualifications
Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Desired Qualifications
Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: 828 Berryville Avenue, Winchester, VA 22601
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.
About UsYou have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
Military Times 2022 Best for Vets Employers
WayUp Top 100 Internship Programs
Forbes® 2022 The Best Employers for New Grads
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For®
Computerworld® Best Places to Work in IT
Ripplematch Campus Forward Award - Excellence in Early Career Hiring
Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Seniority level
Entry level
Employment type
Other
Job function
Other
Industries
Financial Services
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To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards.
Member Service Representative (MSR) Job Description
Duties include but not limited to: Complete transactions for members in a timely and efficient manner. Maintain and balance a cash drawer daily. Keep accurate tracking and documentation of all transactions conducted.
Employees. As of February 2024, the credit union had over 24,300 employees worldwide. Navy Federal, founded in 1933, has never had a layoff, choosing instead to move employees to other departments to avoid layoffs.
The differences between member service representatives and tellers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a teller has an average salary of $32,171, which is higher than the $31,395 average annual salary of a member service representative.
You'll need your personal information and a method to fund your account. Text, Social security number, Driver's license or government ID, Credit card or bank account and routing number.
A positive substance abuse screening result may result in termination, or other disciplinary action. Navy Federal has all initial positive drug screening results confirmed by a second test before the results are reported and considered for disciplinary action.
a) Presents and explains Credit Union services and products to members and assists in meeting their financial needs. b) Actively and professionally cross sells Credit Union services. c) Takes ownership of problems, shows empathy and apologizes for errors and follows up appropriately.
A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare.
The Member Service Representative (MSR) will report to the MS Supervisor, Assistant Branch Manager or Branch Manager or other designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services.
Our field of membership goes beyond current and retired members of the armed forces to include their families and household members, Department of Defense personnel and more.
We're a member-owned and not-for-profit credit union exclusively serving the military, veterans and their families. Our members are owners, not just customers, and each one of them has a vote.
If you make a mobile deposit before 6:00 pm ET, we will consider that day to be the day we received your deposit. However, if you make a deposit on a day that is not a Business Day, or make a deposit after the cutoff time of 6:00 pm ET, we will consider the deposit to have been received on the next Business Day.
Initiates contact with new and prospective clients. Updates existing clients on new products or services. Initiates the sales process by scheduling appointments, creating presentations, and understanding account requirements. Closes sales by building rapport with potential accounts.
Who Can Join? To become a member, you or one of your family or household members must have ties to the armed forces, DoD or National Guard. Find Out if You're Eligible. So you're thinking of joining Navy Federal Credit Union?
Introduction: My name is Corie Satterfield, I am a fancy, perfect, spotless, quaint, fantastic, funny, lucky person who loves writing and wants to share my knowledge and understanding with you.
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